Prices
All prices shown in the online store already include the 21% value-added tax required by Lithuanian law.
Order fulfilment
Order fulfilment takes 3-4 working weeks.
Delivery
Goods are delivered by courier to the address given at the time of order; if the additional carry-in service was ordered, the goods are brought to your door.
Warranty obligations
The main characteristics of each product sold are described generally in the product description shown with each item. Certain products carry a manufacturer’s warranty, the terms and duration of which are stated in those products’ descriptions and detailed in the warranty card.
Returns
Goods are returned and exchanged on the basis of Art. 6.218 of the Civil Code of the Republic of Lithuania, the Law on Consumer Protection (Art. 7(3)(4)), and clauses 16-22 of the Rules on the Return and Exchange of Goods approved by Order No. 217 of the Minister of Economy of 29 June 2001.
For returns (due to inadequate quality or other reasons set out in Order No. 217 of the Minister of Economy of 29 June 2001, “Rules on the Return and Exchange of Goods”), please notify us at info@ciuziniucentras.lt. Goods of inadequate quality, or returned for reasons permitted by law, are accepted at Verkiu st. 39, Vilnius.
Before purchasing a mattress cover or other goods, you must read the Purchase-Sale Agreement set out below. You confirm that you have read the terms of the agreement by completing the order form and clicking “Buy”.
Purchase-Sale Agreement
1. General provisions
1.1. These rules of purchase and sale of goods (hereinafter the “Rules”), once the Buyer agrees to them (having read the Rules and completed the order form on the website uzvalkalai.lt. The Buyer confirms that they have read these Rules by completing the goods order form on the website uzvalkalai.lt and clicking the “Buy” button), are a legal document binding on the parties, setting out the rights and obligations of the Buyer and the Seller, the conditions for acquiring and paying for goods, the procedure for delivery and return of goods, the liability of the parties, and other provisions relating to the purchase and sale of goods in the “uzvalkalai.lt” online store.
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements set by legislation. The Buyer will be informed of any changes, amendments or supplements via the email address provided at registration and, in order to purchase goods in this online store, must agree anew to the amended Rules.
1.3. The right to purchase in our online store belongs to:
1.3.1. capable natural persons, i.e. persons who have reached the age of majority and whose capacity is not restricted by court order;
1.3.2. minors between fourteen and eighteen years of age, only with the consent of their parents or guardians, except where they independently dispose of their own income;
1.3.3. legal persons;
1.3.4. authorised representatives of all the persons listed above.
2. Protection of personal data
2.1. Any information relating to personal data provided by the Buyer when entering data in the “uzvalkalai.lt” online store is subject to the Seller’s personal data protection policy, the terms of which are detailed in the “Your privacy” section of the website.
3. Moment of conclusion of the purchase-sale agreement
3.1. The agreement between the Buyer and the Seller is deemed concluded from the moment the Buyer, having selected the product(s) to be purchased and formed the shopping cart, clicks the “Buy” link.
3.2. Each purchase-sale agreement concluded between the Buyer and the Seller is registered and stored in the database of the “uzvalkalai.lt” online store.
4. Buyer’s rights
4.1. The Buyer has the right to purchase goods in the “uzvalkalai.lt” online store in accordance with these Rules and the procedure established by the online store.
4.2. The Buyer has the right to withdraw from the purchase-sale agreement concluded with the “uzvalkalai.lt” online store by notifying the Seller in writing (by email, indicating the product to be returned and its order number) no later than within 7 (seven) working days from the date of delivery of the item.
4.3. The Buyer’s right provided for in clause 4.2 is exercised in accordance with the “Rules on the Sale of Goods and Provision of Services where Contracts are Concluded Using Means of Communication” approved by Order No. 258 of the Minister of Economy of 17 August 2001.
4.4. The Buyer may exercise the right provided for in clause 4.2 only where the product has not been damaged, its appearance has not substantially changed, and it has not been used.
5. Buyer’s obligations
5.1. The Buyer must pay for the goods and accept them in accordance with these Rules.
5.2. In using the “uzvalkalai.lt” online store, the Buyer undertakes to comply with these Rules and other conditions clearly stated in the online store, and not to breach the legislation of the Republic of Lithuania.
6. Seller’s rights
6.1. If the Buyer attempts to harm the stability and security of the online store or breaches their obligations, the Seller has the right to restrict or suspend the Buyer’s access to the online store immediately and without warning.
6.3. In significant circumstances, the Seller may temporarily or entirely suspend its online trading activity, giving the Buyer 5 (five) working days’ notice in advance.
6.4. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer, having chosen the payment methods set out in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 5 (five) working days.
7. Seller’s obligations
7.1. The Seller undertakes to provide the Buyer with the opportunity to use the services of the “uzvalkalai.lt” online store under the conditions set out in these Rules and in the online store.
7.2. The Seller undertakes to respect the Buyer’s right to privacy regarding personal information provided in the online store order form, except in cases established by the laws of the Republic of Lithuania.
7.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer under the conditions set out in clause 9 of the Rules.
7.4. If, due to significant circumstances, the Seller is unable to deliver the ordered product, the Seller undertakes to offer an equivalent or, as far as possible, a similar product. If the Buyer refuses to accept the equivalent or most similar product, the Seller undertakes to refund the money paid by the Buyer within 15 (fifteen) working days, if advance payment was made.
8. Prices of goods, payment procedure and terms
8.1. The prices of goods in the online store and in the formed order are stated in euros including VAT.
8.2. The Buyer pays for the goods in one of the following ways:
8.2.1. Payment by electronic banking – advance payment using the Buyer’s electronic banking system. To use this form of payment, the Buyer must have signed an electronic banking agreement with one of the banks listed below: AB bankas Swedbank; AB DNB Nord bankas; AB SEB Vilniaus bankas; AB Parex bankas; AB Ukio bankas; AB Siauliu bankas; AB Danske bankas; AB Nordea bankas and Paysera LT. When paying for goods this way, after the Buyer completes the electronic order form the Seller sends, within 1 working day, an advance proforma invoice to the email address provided. The Buyer pays for the goods on the basis of this invoice and informs the Seller of the completed transfer (if payment was not made through the Paysera LT bank). Responsibility for data security in this case rests with the relevant bank, since all monetary operations take place within the bank’s electronic banking system.
8.2.2. Payment by bank transfer – advance payment where the Buyer, having printed the advance proforma invoice and gone to the nearest bank branch, transfers the money to the bank account of UAB “Furniture Masters”.
8.3. When paying by the methods set out in clauses 8.2.1 and 8.2.2, the Buyer undertakes to pay immediately. In those cases, subject to the Seller’s right provided for in clause 6.4 of the Rules, the goods parcel is formed and the delivery term begins to count only after payment for the goods is received.
8.4. The advance proforma invoice states the selected goods, their quantity, the final price of the goods including all taxes, and the delivery charges.
9. Delivery of goods
9.1. When ordering goods, the Buyer undertakes to indicate the place of delivery.
9.2. The Buyer undertakes to accept the goods personally. Where the Buyer cannot accept the goods personally, but the goods are delivered to the indicated address and on the basis of other data provided by the Buyer, the Buyer has no right to make claims against the Seller regarding delivery to the wrong person.
9.3. The goods are delivered by the Seller or its authorised representative.
9.4. The Seller undertakes to deliver the goods to the Buyer within the terms stated in the product descriptions. These terms do not apply where the required goods are not in the Seller’s warehouse and the Buyer is informed of the shortage of the ordered goods. The Buyer also agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to contact the Buyer immediately and arrange the delivery.
9.5. In all cases the Seller is released from liability for breach of delivery terms if the goods are not delivered to the Buyer, or are delivered late, through the Buyer’s fault or due to circumstances attributable to the Buyer.
9.6. At the time of delivery the Buyer must, together with the Seller or its authorised representative, check the condition of the parcel. Once the Buyer signs the invoice (waybill) or another parcel transfer-acceptance document, the parcel is deemed to have been delivered in proper condition. If the Buyer notices that the packaging of the delivered parcel is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this on the invoice (waybill) or another parcel transfer-acceptance document and, in the presence of the Seller or its representative, draw up a free-form parcel damage report. If the Buyer fails to do so, the Seller is released from liability to the Buyer for damage to the goods where such damage was caused by packaging damage that the Buyer did not note in the manner set out above.
10. Quality warranty and shelf life
10.1. The characteristics of each product sold by “uzvalkalai.lt” are described generally in the product description shown with each item.
10.2. The Seller is not responsible if the goods in the online store differ in colour, shape or other parameters from the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
10.3. For certain types of goods the Seller provides a quality warranty valid for a certain period, the specific term and other conditions of which are stated in those products’ descriptions.
10.4. Where the Seller does not provide a quality warranty for certain types of goods, the warranty provided for by the relevant legislation of the Republic of Lithuania applies.
11. Return and exchange of goods
11.1. Defects in goods sold are remedied, and goods of inadequate quality are exchanged or returned, in accordance with the Rules on the Return and Exchange of Goods approved by Order No. 217 of the Minister of Economy of 29 June 2001 “On the Approval of the Rules on the Return and Exchange of Goods”.
11.2. To return product(s) in the cases set out in clause 11.1 of the Rules, the Buyer must complete a free-form goods return document and submit it together with the returned product(s).
11.3. The Buyer may exercise the right provided for in clause 11.1 of the Rules within 7 (seven) working days from the date of delivery of the goods, by notifying the Seller in the manner provided for in clause 4.2 of the Rules.
11.4. When returning goods, the Buyer must comply with the following conditions:
11.4.1. the returned product must be in its original or proper packaging;
11.4.2. the product must not be damaged by the Buyer;
11.4.3. the product must not have lost its marketable appearance (labels undamaged, protective films not torn off, etc.) (this clause does not apply where a product of inadequate quality is returned);
11.4.4. the returned product must be of the same composition as received by the Buyer;
11.5. The Seller has the right to refuse to accept goods returned by the Buyer if the Buyer does not comply with the return procedure set out in Article 11.
11.6. Where a product is returned on the basis of the right provided for in clause 4.2, the Buyer bears the costs of returning the goods. The Seller’s applicable return charges are set out in clause 9.7 of the Rules. Where the wrong product and/or a product of inadequate quality is returned, the Seller undertakes to collect such goods and replace them with equivalent suitable goods. Where the Seller does not have equivalent goods, it refunds the Buyer the money paid for the product(s).
11.7. The return and exchange of goods is carried out in accordance with the “Rules on the Return and Exchange of Goods” approved by Order No. 217 of the Minister of Economy of 29 June 2001 and the “Rules on the Sale of Goods and Provision of Services where Contracts are Concluded Using Means of Communication” approved by Order No. 258 of the Minister of Economy of 17 August 2001.
12. Liability
12.1. The Buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the resulting consequences.
12.2. The Buyer is responsible for actions performed using this online store.
12.3. The Buyer is responsible for transferring their login details to third parties. If the services of “uzvalkalai.lt” are used by a third party who has logged in to the online store using the Buyer’s login details, the Seller treats that person as the Buyer.
12.4. The Seller is released from any liability where losses arise because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not read these Rules, even though the opportunity to do so was given.
12.5. If the Seller’s online store contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information or activities there, does not supervise or control those websites, and does not represent those companies or persons.
12.6. Where damage occurs, the party at fault compensates the other party for direct losses.
13. Marketing measures applied by the Seller
13.1. The Seller may, at its own discretion, initiate various promotions in the “uzvalkalai.lt” online store.
13.2. The Seller has the right to unilaterally, without separate notice, change the terms of promotions or cancel them.
14. Exchange of information
14.1. The Seller sends all notices to the email address provided by the Buyer in the registration form.
14.2. The Buyer sends all notices and questions through the contact details provided in the “About us / contacts” section of the Seller’s online store.
15. Final provisions
15.1. These rules are drawn up in accordance with the legislation of the Republic of Lithuania.
15.2. The law of the Republic of Lithuania applies to relations arising under these rules.
15.3. All disputes arising from the performance of these rules are resolved through negotiation. If agreement cannot be reached, disputes are resolved in the manner established by the laws of the Republic of Lithuania.